Care & Support
Restoration
as Continuity.
Every ABRASAX object is designed to be maintained, restored, and cared for over time—preserving the mechanical poetry at the heart of the work.
02
Module-Specific Intake
Only what is necessary.
For chronoMeans, our atelier identifies the precise module required for diagnosis—reducing transit risk while preserving the integrity of the complete work.
Main Body / Time Display
For issues isolated to the upper time-display mechanism, only the Main Body assembly is required.
Drive Base
For power issues or complete cessation of movement, the lower Drive Base is sufficient for laboratory diagnosis.
03
The Restoration Process
A considered path back to motion.
Eight deliberate stages—from initial telemetry review to the secure heritage return of your restored work.
01.
Digital Inquiry by Collector
Submit your timepiece's unique serial number along with a brief 1-minute video capturing its kinetic track movement. This allows our atelier to register your piece for dedicated care.
02.
Technical Review by Director
Our Atelier Director conducts a visual telemetry assessment of the recorded motion to identify any micro-structural deviations or rail misalignments.
03.
Service Authorization by Collector
We issue an official Service Authorization document detailing the personalized scope of care and value preservation metrics for your final sign-off.
04.
Care Kit Dispatch by Director
A bespoke Return Kit—crafted with customized shock-absorbing foam designed to snugly fit your specific module (Main Body or Drive Base)—is dispatched directly to your private space.
05.
Laboratory Inspection
Upon arrival, our Master Artisan performs a hands-on physical audit under microscopic conditions, evaluating the alignment of the 30-ball track matrix.
06.
Restoration & Aging
We execute mechanical synchronization, disassemble and clean the rail/gear components, replace necessary micro-bearings or core drive parts, and perform rigorous testing and aging sequences.
07.
Heritage Return
Your restored timepiece is securely packaged in our custom-molded protective foam to prevent any transit shift, and returned via FedEx.
04
Paid Service & Logistics
Care begins with certainty.
One considered service brings together the protective kit, inbound journey and first physical inspection. No disassembly or restoration begins before your written approval.
Care Kit Service
USD 410
Module-specific Care Kit
Care Kit dispatch & atelier inbound transport
Master Artisan laboratory inspection
05
Warranty
One year of complimentary care.
One considered service brings together the protective kit, inbound journey and first physical inspection. No disassembly or restoration begins before your written approval.
06
Authorization
Care Kit Service
Nothing process without cconsent.
Initial Care Kit authorization begins the intake. Final Restoration Authorization follows the physical inspection and includes parts, artisan labor and return shipping.
07
Begin the Conversation
Initiate Restoration Inquiry
There is no charge to submit an inquiry. Our atelier will review your details before presenting Care Kit Service authorization.